Service /04
Feedback while it still matters
Follow up at precisely the right moment. Upper Node collects feedback after each visit or delivery, invites customers to leave a Google review and alerts your team to any low score, so you can fix it before it becomes a lasting complaint.
The problem
Happy customers rarely review unless someone asks at the right time.
Most satisfied customers simply move on, while unhappy ones are the most motivated to post. That skews your public rating against the real experience.
Asking manually is inconsistent: it depends on who is at the desk and how busy the day is.
How it works
From first signal to booked conversation.
- 01
Trigger after service
A WhatsApp message goes out a set time after each appointment, visit, delivery or class, triggered from your booking tool or billing system.
- 02
Ask one simple question
Customers rate the experience in one tap. No forms, no logins.
- 03
Invite the review, flag the issues
Every customer gets a direct link to your Google Business Profile review page. Low scores also send a private alert to your team so someone can call and make it right.
- 04
See the trend
Weekly summaries show scores by branch, staff member or service so you know where to act.
What’s included
Everything set up, tuned and monitored.
- Timed WhatsApp feedback requests
- One-tap rating with optional comment
- Google Business Profile review links
- Private alerts for low scores
- Branch and staff-level reporting
Where it works best
Industries using this system.
Clinics & diagnostic labs
Clinics, hospitals & diagnostic labs
Answer patient calls 24/7, book appointments and tests on WhatsApp, share report-ready updates and collect feedback. Built for Indian clinics and labs.
Real estate
Real estate developers & channel partners
Reply to every property enquiry from Meta ads, portals and missed calls on WhatsApp in seconds, qualify buyers with voice AI and book more site visits.
Education consultants
Study-abroad & education consultants
Answer every UK, Canada and Australia admission enquiry on WhatsApp in seconds, qualify students with voice AI and book more counselling sessions.
Questions
Before you ask.
Is it allowed to ask customers for Google reviews?
Yes. Asking genuine customers for honest reviews is fine. Google’s policies prohibit offering incentives for reviews and selectively asking only happy customers, so our flow gives every customer the same review link.
When is the best time to ask?
Usually within a few hours of the service, while the experience is fresh. We tune the timing for your business during setup.
Pairs well with
Related systems.
/02 · WhatsApp appointment booking
Bookings, inside the chat
Let customers book site visits, consultations and appointments inside WhatsApp. The assistant qualifies, checks live availability and confirms the slot.
/03 · AI voice receptionist
A receptionist that is always in
An AI receptionist that answers your business calls 24/7 in English, Hindi and Marathi, handles routine questions, routes urgent calls and captures details.
Next step
Find the conversation leaking the most revenue.
Book a 20-minute discovery call. We’ll score your repetitive tasks, put a rupee figure on the leak and show you what to automate first.