For clinics & diagnostic labs
A front desk that never puts a patient on hold.
Clinics and diagnostic labs handle the same questions all day: timings, test prices, fasting rules and “is my report ready?” Upper Node answers them instantly on WhatsApp and phone, books appointments and home collections, and frees your front desk for the patients standing in front of them.
What it looks like
An example reply, seconds after the enquiry.
WhatsApp · Kothrud branch · 7:15 AM
Upper Node assistant · WhatsApp
Where leads leak
The problems we fix first.
Phones ring during peak OPD hours
When the waiting room is full, the phone goes unanswered, and those callers book elsewhere.
Repeated “is my report ready?” queries
Status questions on WhatsApp and phone take hours of front-desk time every week.
Reviews don’t reflect the real experience
Most happy patients never leave a review. A timely, simple feedback request changes that.
What changes
What your team gets.
- 24/7 AI receptionist for calls in English, Hindi and Marathi
- Appointment and home-collection booking on WhatsApp
- Automatic answers to timings, prices and preparation questions
- Feedback requests and Google review invitations after each visit
Systems
The systems we set up.
/03 · AI voice receptionist
A receptionist that is always in
An AI receptionist that answers your business calls 24/7 in English, Hindi and Marathi, handles routine questions, routes urgent calls and captures details.
/02 · WhatsApp appointment booking
Bookings, inside the chat
Let customers book site visits, consultations and appointments inside WhatsApp. The assistant qualifies, checks live availability and confirms the slot.
/04 · Feedback & Google review automation
Feedback while it still matters
Send WhatsApp feedback requests at the right moment after each visit, invite customers to leave a Google review and catch issues early and privately.
Questions
Before you ask.
Does the AI give medical advice?
No. It handles administrative questions such as timings, prices, preparation instructions you approve, bookings and report status, and routes anything clinical to your staff.
How is patient data handled?
We collect only what the workflow needs, keep it inside the tools you already use, and set up access so only your team can see patient details.
Next step
Find the conversation leaking the most revenue.
Book a 20-minute discovery call. We’ll score your repetitive tasks, put a rupee figure on the leak and show you what to automate first.