Privacy policy

What we collect

• Contact form: your name, email address and the message you send.
• Website voice agent: the voice conversation is processed by our speech-AI provider to generate replies, and we keep a transcript together with any name, email or phone number you share.
• Phone and WhatsApp: your number, the content of the conversation and any details you share with our AI receptionist.
• Analytics: Google Analytics records anonymised usage data such as pages visited, device type and approximate location, using cookies.

How we use it

• To reply to your enquiry and arrange a call.
• To understand which pages and tools are useful, so we can improve the site.
• To keep a record of business conversations.

We do not sell your personal data, and we do not use it for unrelated marketing without your consent.

Who we share it with

We use a small number of service providers to run the site and our systems, including hosting (Cloudflare), email delivery, speech and voice AI processing, WhatsApp Business Platform messaging, and Google Analytics. They process data only on our behalf.

How long we keep it

We keep enquiries and conversation records for as long as needed to respond to you and manage any business relationship, and then delete them. Analytics data is retained according to Google Analytics settings.

Your rights

Under India’s Digital Personal Data Protection Act, 2023, you can ask us to access, correct or erase your personal data, or withdraw consent you have given. Email us and we will respond within a reasonable time.

Contact and grievances

For any privacy question, request or grievance, email hello@uppernode.online or call +91 79 6548 1073.